Frequently Asked Questions

1. What are mochila bags?

Mochila bags are traditional, handwoven bags crafted by indigenous artisans. They feature unique designs and are known for their vibrant colors and intricate patterns.

2. Are your mochila bags handmade?

Yes, all our mochila bags are carefully handwoven by skilled artisans from indigenous communities. Each bag is a work of art and carries the rich cultural heritage of its creators.

3. Can I customize the colors or design of a mochila bag?

At this time, we offer a curated selection of designs and colors. Each of our mochila bags is a unique piece, handwoven by skilled artisans from indigenous communities. Slight variations in color and pattern may occur due to the handmade nature of the products, making each bag a one-of-a-kind work of art.

4. What materials are used to make the mochila bags?

Our mochila bags are made from a variety of high-quality materials, each carefully selected for its unique characteristics. These materials include:

  • Natural Wool: We source soft and durable wool from sheep, which adds warmth and texture to our mochila bags.
  • Fique (Agave) Fiber: The fique plant provides strong and eco-friendly fibers that contribute to the durability and resilience of our bags.
  • Cotton: Soft and breathable cotton is often used to create intricate patterns and designs in our mochila bags.
  • Different Fibers: In addition to wool, fique, and cotton, we also incorporate a range of other natural fibers to add depth and dimension to our creations.

Please refer to individual product descriptions for specific details about the materials used in each mochila bag. Keep in mind that the combination of these materials, along with the skilled craftsmanship of indigenous artisans, contributes to the unique beauty of each bag.

5. How do I care for my mochila bag?

We want your mochila bag to stay beautiful and vibrant for years to come. To ensure its longevity, please follow these care instructions:

  • Gentle Spot Cleaning: For most mochila bags, we recommend gently spot cleaning with a damp cloth. Avoid using harsh chemicals or abrasive cleaners, as they may damage the fibers or colors.

  • Handwashing Only: Do not submerge your mochila bag in water or machine wash it. Handwashing is recommended for cleaning, as it helps preserve the integrity of the fibers and colors.

  • Air Dry: After spot cleaning, allow your mochila bag to air dry naturally. Avoid using heat sources such as radiators or direct sunlight for drying.

  • Storage: When not in use, store your mochila bag in a cool, dry place. Avoid hanging it by its straps, as this may cause stretching or distortion.

Please note that each mochila bag is unique, and slight variations in color and texture are natural due to the handmade nature of the product. By following these care instructions, you can enjoy your mochila bag’s beauty and quality for years to come.

6. Do you offer international shipping?

Yes, we offer international shipping to various countries. Please refer to our Shipping Policy for more information on shipping options and delivery times.

7. What is your return policy?

We do not offer refunds. Please refer to our Refund Policy for detailed information on our policies regarding returns and exchanges.

8. Can I track my order?

Yes, once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your package.

9. How long does shipping take?

Shipping times vary based on your location and the shipping method you choose during checkout. Please refer to our Shipping Policy for estimated delivery times.

10. Do you offer wholesale pricing?

Yes, we offer wholesale opportunities for retailers and businesses. Please contact our Wholesale Team for more information on becoming a wholesale partner.

11. How can I contact your customer support?

You can reach our customer support team by emailing We’re here to assist you with any questions or concerns you may have.

12. Are your mochila bags ethically sourced?

Yes, we are committed to ethical sourcing and supporting the livelihoods of indigenous artisans. We work directly with communities to ensure fair wages and sustainable practices.

13. Do you offer gift wrapping services?

Currently, we do not offer gift wrapping services. However, our mochila bags come in a protective cloth bag that can serve as a lovely presentation.

14. Can I support the communities through my purchase?

Yes, your purchase goes a long way in supporting the indigenous communities that create these exquisite mochila bags. We are deeply committed to ethical sourcing and sustainable practices. Our artisans are paid fair wages for their craftsmanship, which helps empower these communities economically.

To learn more about our commitment to supporting communities, please visit the “Our Philosophy” section on our website. You can also explore our donation initiatives, which directly contribute to the well-being and development of the communities we work with. Look for the “Donations” link at the bottom of our website to find more information on how we help make a positive impact.

By choosing a mochila bag from us, you are not only acquiring a unique piece of art but also contributing to the preservation of cultural heritage and the empowerment of indigenous artisans.

15. How many tribes are you working with?

We are proud to collaborate with three distinct indigenous communities: the WAYUU, KOGUI, and ARHUACOS. Each of these communities brings its unique cultural heritage and artistic traditions to the creation of our mochila bags. By supporting our products, you are directly contributing to the preservation of their rich traditions and craftsmanship.

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16. Do you have a physical store where I can buy the mochila bags?

Currently, we do not have a physical store. As we are just starting, we ship our unique mochila bags directly from Colombia to your door. We want to ensure that you have access to these exquisite handcrafted pieces regardless of your location.

You can stay updated on our latest offerings and any potential seller partnerships in different countries by following us on Instagram and Facebook. We will keep you informed about any exciting developments and opportunities to purchase our mochila bags through local sellers.

17. What types of bracelets do you offer?

We take pride in offering a captivating collection of bracelets, each meticulously handcrafted with threads and adorned with designs directly inspired by the vibrant cultures and artistic traditions of indigenous communities.

18. Are your bracelets made by artisans?

Yes, all our bracelets are skillfully handcrafted by artisans, specifically from the Wayuu communities. Each bracelet embodies the rich cultural heritage and artistic traditions of these communities.

19. What materials are used to make your bracelets?

Our bracelets are crafted using a variety of materials, including, threads and natural fibers. Each bracelet features between 80 to 120 threads, carefully woven by hand to create intricate and stunning designs.

20. Are the bracelets adjustable in size?

Absolutely, all our bracelets are thoughtfully designed with adjustability in mind. This ensures that you can effortlessly find the perfect fit for your wrist, making them comfortable and versatile to wear.

21. Can I wear the bracelets every day?

Yes, our bracelets are carefully crafted to withstand daily wear with grace. Their durability and quality make them an ideal accessory to complement your everyday style, ensuring they remain a cherished part of your wardrobe.

22. Do you offer matching sets or collections?

Yes, we offer coordinating bracelet sets and collections that allow you to mix and match different styles for a cohesive and personalized look.

23. Can I purchase bracelets as gifts?

Absolutely, our bracelets make thoughtful and meaningful gifts. Consider browsing our collection to find a bracelet that resonates with the recipient’s style and preferences.

24. How do I place an order for bracelets?

To place an order for bracelets, simply browse our collection on our website and add your desired items to your cart. Follow the checkout process to complete your purchase.

25. Do you offer gift wrapping services for bracelets?

Currently, we do not offer gift wrapping services. However, our bracelets are packaged with care to ensure they arrive beautifully presented.

26. Can I stay updated on new bracelet arrivals and promotions?

Yes, you can subscribe to our newsletter to receive updates on new bracelet arrivals, promotions, and more. Enter your email address on our website to join our mailing list.

27. What are the baskets made from?

Our baskets are meticulously handcrafted using the Masinga plant, a sustainable and natural material. This plant is expertly woven by skilled artisans from the Wayuu communities to create beautiful and functional pieces.

28. How are the baskets painted?

The intricate designs on our baskets are created using a finger-painting technique. Talented artisans from the Wayuu communities apply paint with their fingers, infusing each piece with their artistic expression and cultural heritage.

29. Can you tell me more about the Wayuu communities?

The Wayuu communities are indigenous groups known for their rich artistic traditions and craftsmanship. By purchasing our baskets, you directly support these communities, contributing to their livelihoods and the preservation of their cultural heritage.

30. Are the baskets durable?

Yes, our baskets are designed for both beauty and durability. The use of the Masinga plant and the meticulous weaving technique ensures that our baskets are not only stunning but also sturdy and long-lasting.

31. What sizes are available?

The measurements for each of our baskets can be found in the product descriptions on our website. Each piece is unique, and the dimensions may vary slightly due to the handmade nature of the baskets.

32. How can I care for my basket?

To care for your basket, we recommend gently wiping it with a soft, damp cloth to remove dust. Avoid exposure to direct sunlight and excessive moisture, which could affect the colors and materials over time.

33. Can I use the baskets for practical purposes?

Absolutely! While our baskets are exquisite works of art, they are also functional and versatile. Feel free to use them for storing items, organizing spaces, or as decorative accents that add a touch of cultural authenticity to your surroundings.

34. Are the baskets suitable for gifting?

Our baskets make thoughtful and unique gifts that showcase the beauty of traditional craftsmanship. Consider gifting them to loved ones who appreciate art, culture, and sustainable design.

35. Can I find baskets with specific designs?

Each of our baskets is uniquely hand-painted, and no two are exactly alike. The designs are created organically by the artisans, resulting in one-of-a-kind pieces that celebrate the artistic spirit of the Wayuu communities.

36. How do I place an order for a basket?

To order a basket, simply explore our collection on our website and click on the desired product. You’ll find detailed information, including measurements and pricing, on the product page. Add your chosen items to your cart and follow the checkout process.

37. How can I learn more about the cultural significance of the baskets?

We invite you to explore the stories and heritage behind our baskets by visiting the product pages on our website. Each piece carries a unique cultural narrative that adds depth to its artistic beauty.

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